Self-exclusion: the tools and how to use them
Self-exclusion is a decision to step away from gambling for a period or for good. There are usually two levels: tools in your account with the operator, and — in many countries — a national register that covers all licensed operators. They do not replace each other.
If you are unsure whether you need it, the question itself is reason enough to talk to a support service.
Operator account tools
Account settings usually include a time-out (for example a day, a week or a month) and self-exclusion for a longer period. These apply only to that operator. If you play on several sites, you need to switch the tool on at each one.
National registers
Many countries run a national self-exclusion register that licensed operators must check. Its name, minimum period and how to apply differ from country to country, so look it up for where you live. A national register is broader than an account tool, because it covers every licensed operator in that country.
Your account and balance
Before self-excluding, withdraw your remaining balance or ask support how it will be handled. Bonus funds are usually forfeited. When the period ends, the account does not always reopen automatically.
Extra steps
- Unsubscribe from promotional emails and notifications.
- Use your bank's option to block gambling payments, if it has one.
- Delete apps and shortcuts from your phone.
- Tell someone you trust about your decision.
When to consider it
Self-exclusion is not only a last resort. It can help if gambling takes up too much time or money, or before a period when your control might be weaker. A one-week or one-month time-out is a smaller step that shows how much of a habit gambling has become.
Your bank as an ally
Many banks let you restrict or block payments to gambling sites. It is an extra layer that works even on sites not covered by a register. Ask your bank whether it has the feature and how to switch it on.
Help
Support is available from Gambling Therapy, a free international service that offers support in many languages, including for family and friends. More on the responsible gambling page.